Shipping policy

 

We are committed to providing a smooth and transparent shopping experience. Please review our shipping policy before placing your order.

Order Processing

Orders are processed after payment confirmation. Most orders require approximately 2–5 business days for fulfillment before shipping, although processing times may vary depending on product availability, order volume, and production requirements.

Shipping and Delivery Times

Our estimated delivery time is approximately 10–15 days, depending on the destination and shipping method.

Delivery estimates are not guaranteed. Delays may occur due to carrier operations, customs procedures, holidays, weather conditions, or other circumstances beyond our reasonable control.

Please review the estimated delivery information displayed at checkout before completing your purchase.

Shipping Rates

Shipping fees, if applicable, will be displayed at checkout before you place your order. Any applicable taxes or additional charges will be disclosed as required by law.

Order Tracking

When tracking information becomes available, we will send it to the email address provided at checkout or make it available through our store.

Tracking information may take several days to update after a shipping label is created.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at contact@erynza.com with your order number.

We will review the available tracking information and work with our fulfillment and shipping partners to investigate the issue.

If a shipment is confirmed lost or another delivery issue occurs, Erynza will work with you to determine an appropriate resolution, including a replacement or refund where applicable.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

Please contact us immediately if you notice an error. Address changes or cancellations cannot be guaranteed once an order has entered fulfillment.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to reship the order, subject to applicable law.

International Shipping

Shipping availability varies by product and destination. Customers are responsible for reviewing any applicable customs requirements and disclosed import charges before ordering.

We do not guarantee that every product can be shipped to every destination.

Contact Us

For shipping questions, please contact:

Email: contact@erynza.com

Website: www.erynza.com

Erynza reserves the right to update this policy as needed, subject to applicable law.

Customer satisfaction and product quality are important to us. This policy explains how we handle returns, refunds, replacements, and product-related concerns.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrectly labeled, or different from what you ordered, please contact us as soon as possible at contact@erynza.com

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, when applicable.

We will review your request and determine the appropriate resolution, which may include a replacement or refund.

Please report issues promptly. Our fulfillment partner, Supliful, generally requires qualifying claims involving damaged, defective, or misprinted products to be submitted within 30 days of receipt.

Returns of Unwanted Products

Because Erynza sells supplements and wellness products, we generally do not accept returns of opened, used, or unsealed products for hygiene and product-integrity reasons, except where required by law or where a product is defective or otherwise eligible for a remedy.

For unopened products that you no longer want, please contact us before returning anything. Return eligibility, return shipping costs, and any applicable conditions will be assessed in accordance with applicable law.

Please do not send products back without contacting us first.

Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times depend on your payment provider and financial institution.

We will notify you once a refund has been approved or processed.

Lost Shipments

If your package appears to be lost in transit, contact us with your order number and tracking details.

We will investigate the shipment and coordinate with our fulfillment partner where necessary. A replacement or refund may be provided following review of the claim and applicable requirements.

Orders Marked as Delivered

If tracking indicates that your package was delivered but you have not received it, please check your mailbox, delivery area, household members, and any carrier delivery notices.

Contact the shipping carrier where appropriate and notify Erynza so we can investigate.

A delivery scan will be considered as part of the investigation, but it does not automatically eliminate any rights or remedies you may have under applicable law.

Refund Exclusions

We may decline discretionary refunds for reasons such as a change of mind, an incorrect shipping address, or a package that was not collected, where permitted by law and consistent with the terms disclosed at purchase.

Nothing in this policy excludes mandatory consumer rights, statutory cancellation rights, or remedies available under applicable law.